Privacy Policy and Cookie Notice

CHANGE YOUR ALTITUDE LLC

Privacy Policy and Cookie Notice

Last updated: October 23, 2025

 

Please read this Privacy Policy carefully before using our Website or submitting any personal information.

 

Change Your Altitude LLC, an Oregon limited liability company and its owners, referred to in this Privacy Policy as“CYA”,“we,” “us,” or “our.” We are committed to respecting your privacy and protecting your personalinformation. In support of our commitment, we developed this privacy policy (together with our CookieNotice and Controls, collectively, “Privacy Policy”) in order to be transparent about how we collect, use, disclose and safeguard your (and/or the members of your group/traveling party’s) personal information submitted by you at www.Cyatravel.com, as well as any other media form, media channel(including, without limitation, email), mobile website, mobile application, or call center, related or connected thereof our Website, regardless of whether they directly display or link to this Privacy Policy (individually, a“connected service”, and collectively, “connected services”).

 

This Privacy Policy applies to the following:

● All connected services relating to CYA, including all information collected through our connected services.

● Information collected by us (or on our behalf) but excluding instances where your information is collected under a different Privacy Policy or notice made available to you at the time your information is collected.

● Information shared with us by third parties for our own use, as well as publicly available information collected by us.The collection, use, and disclosure (collectively, “processing”) of information described in this Privacy Policy is controlled by CYA. If you have any questions or concerns about this Privacy Policy or our practices withregards to the information processed under this notice, please contact us using the contact information andmethods provided under How To Contact Us below. By using the Website, you are accepting the practicesdescribed in this Privacy Policy. These practices may be changed from time to time, but any changes will beposted to our Website and we will take the appropriate steps to inform you consistently of the significance ofthe changes, and in accordance with applicable law. As it deems necessary, CYA reserves the right to amendor make revisions to this Privacy Policy at any time and for any reason in its sole discretion. You can see thedate the policy was last updated by looking at the “Last updated” date shown at the beginning of this PrivacyPolicy document. You are encouraged to review the Privacy Policy whenever you visit the site to make surethat you understand how any personal information you provide will be used. Your continued use of our services(including without limitation using our Website or submitting any personal information) after any changes to the Privacy Policy constitutes your consent to said changes.

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Note: The privacy practices set forth in this Privacy Policy are for this Website only. If you link to or utilize other websites, you must review the privacy policies posted at those sites.

 

Individuals with Disabilities

If you have a disability and need access to our Privacy Policy in a different format, please email us at Alexis@cyatravel.com. We will make every attempt to assist you.

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Information We Process

We collect information that can be used to identify or contact a particular person (we refer to this type of datas (“personal information”). Personal information includes information that does not directly identify you byname or include your contact information, but which may be used to identify that a specific computer or devicehas accessed our connected services and which if combined with certain other information could be used toidentify you. We collect personal information when you provide it to us directly (e.g., when you submit a contact form through our connected services); when generated by your activity on our connected services(e.g., the amount of time spent on a particular page of our Website); and when shared with us by our business partners (e.g., email marketing vendors or collected from other sources (e.g., publicly-available sources).

 

Information You Give To Us

We collect personal information that you provide to us such as name, address, contact information, passwords and security data, and payment information. You may visit our connected services without submitting anyinformation about yourself. However, we do collect personal information that you voluntarily provide to uswhen registering with us, expressing an interest in obtaining information about us, when engaging with us,or otherwise contacting us or utilizing our connected services.

 

This includes:

● Registering an account as one of our members, a family member of a member or a guest of a member.● Requesting our communications.● Participating at one of our events.

● Purchasing products or services from us.

● Participating in member profiles and directories, apps, message boards, chat rooms, surveys or other connected services where registration is required.

● Communicating by any other means with us.The personal information that we collect depends on the context of your interactions with us, the choices you make and the products and features you use.

 

The personal information we collect can include the following:

● Name and Contact Data. We may collect your first and last name, email address, postal address, phone number, and other similar contact data.

● Biographical Data. We may collect your birthday, country of citizenship, name and contact data for your emergency contact.

● Proof of Identity Data. We may collect information from identification documents such as a driver’s license and/or passport.

● Credentials. We may collect passwords, password hints, and similar security informationused forauthentication and account access. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable

● Photos. We may collect profile photos and other pictures and videos you share with us.

● Social Media Handles and Account Information. We may collect third-party social media handles and account information that you choose to share with us, such as LinkedIn, YouTube, Facebook, Instagram, and Twitter account names and profile data.

● Event Data. We may collect information regarding the events in which you participate.

● Health and Insurance Data. We may collect health information including physical and/or mentaldisabilities, pre-existing medical conditions, and dietary restrictions or allergies, in addition toinformation regarding insurance policies.

● Payment Data. We may collect data necessary to process your payment if you make purchases ordonations, such as your payment instrument number (such as a credit card number), and the securitycode associated with your payment instrument. All payment data is stored by our payment processor, and you should review its privacy policies and contact the payment processor directly to respond to your questions.

 

ALL PERSONAL INFORMATION THAT YOU PROVIDE TO US MUST BE TRUE, COMPLETE AND ACCURATE, AND YOU MUST NOTIFY US OF ANY CHANGES TO SUCH PERSONAL INFORMATION.

 

Information We Collect Automatically

Some information – such as IP address and/or browser and device characteristics and device geolocation data– is collected automatically when you visit our connected services. We use cookies and similar technologieson our connected services that automatically receive and track certain data about how you and other visitorsinteract with our connected services, preferences expressed and chosen settings. For example, we may collectinformation about your device (such as your device and browser type, operating system, IP address, mobilenetwork carrier, and device and advertising identifiers), and your use of our connected services (such as accessdates and times, online features or pages viewed, system activity and the third-party site or service you wereusing before interacting with our connected services). In some cases, we do this through the use of cookies, pixel tags, local storage, statistical identifiers, software development kits, and similar technologies that create and maintain unique identifiers.

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PLEASE SEE OUR COOKIE NOTICE AND CONTROLS TO LEARN MORE ABOUT OUR USE OF COOKIES AND SIMILAR TECHNOLOGIES, THE TYPES OF DATA COLLECTED THROUGH THESE TECHNOLOGIES, AND YOUR CHOICES REGARDING THEIR USE ON OUR ONLINE SERVICES.

 

Information Collected From Other Sources

We may obtain information about you from other sources, such as public databases, marketing partners, event organizers, and other third parties. Examples of the information we receive from other sourcesinclude social media profile information, and registration information submitted to third-party eventsponsors and organizers.Combining InformationWhere permitted by law, we may combine the personal information you provide to us through our connectedservices with information we collect through other connected services, information collected offline, andinformation provided to us by third parties. Where permitted by law and feasible, we may also combine yourpersonal information with data collected automatically through your use of our connected services, in whichIn case we will treat any information that is combined or associated with your personal information as personalinformation for as long as it can reasonably be linked with your personal information. We use this consolidated information to improve our connected services and product and service offerings, and enhance our marketing and research activities, communicate information to you, and for any other legitimate purpose described in this Privacy Policy.

 

How We Use Your Information

We process your information for a variety of legitimate business purposes described below, such as providing access to and securing your account, organizing and administering events, contacting you, and other operational purposes.

We use your personal information for a variety of legitimate business purposes, including the following:

 

● To facilitate account creation and logon process and administer user accounts. We use yourregistration information and information collected automatically through cookies and similartechnologies to create, administer, and provide you with access to your account. In some cases, weprocess your information for these purposes pursuant to your consent. In other cases, we process your information for these purposes in order to fulfill our obligations under an agreement with you. In other cases, we process your information for these purposes based on our legitimate interest in providing members with a forum and mechanism to connect.

● To supplement account profiles and sharing. If you choose to link your account with us to a third-party-party account such as your Google or Facebook account, we use the information you allowed us tocollect from those third parties to supplement your profile information and to enable you to easilyshare information with others on the applicable third-party services. In some cases, we process yourinformation for these purposes pursuant to your consent. In other cases, we process your information for these purposes based on our legitimate interest in enhancing our products and services.

● To send you marketing and promotional communications. We and/or our third-party marketingpartners may use the personal information you send to us for our marketing purposes, if this is inaccordance with your marketing preferences. You can opt-out of our marketing emails at any time (seeYour Privacy Rights below). In some cases, we process your information for these purposes pursuantto your consent. In other cases, we process your information for these purposes based on our legitimate interest in direct marketing.

● To send administrative information to you. We may use your personal information to send youproducts, services and new feature information and/or information about changes to our terms,conditions, and policies. In some cases, we process your information for these purposes in order tofulfill our obligations under an agreement with you. In other cases, we process your information for these purposes based on our legitimate interest in providing you with relevant information about our products, services, and events.

● To send periodic emails. The email address you provide for order processing will be used to send youinformation and updates pertaining to your order. It may also be used to respond to your inquiries,and/or other requests or questions. If you decide to opt-in to our mailing list, you will receive emailsthat may include company news, updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed instructions to do so at the bottom of each email or you may contact us via our Website and/or mobile application.

● Administer events. We may use your information to administer events when you elect to participatein events. In some cases, we process your information for these purposes pursuant to your consent. Inother cases, we process your information for these purposes in order to fulfill our obligations underan agreement with you, such as a registration agreement. In other cases, we process your information for these purposes based on our legitimate interest in facilitating events.

● Request feedback. We may use yourinformation to request feedback and to contact you about youruse of our connected services. In some cases, we process your information for these purposespursuant to your consent. In other cases, we process your information for these purposes based on our legitimate interest in product, service and event development.

● To protect our connected services. We may use your information as part of our efforts to keep ourconnected services safe and secure (for example, for fraud monitoring and prevention). We process your information for these purposes based on our legitimate interest in preventing fraud and securing our connected services and information.

● To enforce our terms, conditions and policies. In some cases, we process your information for thesepurposes in order to fulfill our obligations under an agreement with you, such as a registrationagreement, or membership agreement. In other cases, we process your information for these purposesbased on our legitimate interest in ensuring network and information security and preventingfraud. In other cases, we process your information for these purposes in order to comply with or enforce our rights under applicable law.

● To receive and issue payments. In some cases, we process your information for these purposes inorder to fulfill our obligations under an agreement with you. In other cases, we process your information for these purposes based on our legitimate interest in debt collection and facilitating payments.

● To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, wemay need to inspect the data we hold to determine how to respond. In some cases, we process yourinformation for these purposes based on our legitimate interest in complying with applicable laws andpreventing harm. In other cases, we process your information for these purposes in order to comply with or enforce our rights under applicable law.

● For the purposes identified in our Cookie Notice and Controls. In some cases, we process yourinformation for these purposes pursuant to your consent. In other cases, we process your informationfor these purposes based on our legitimate interests in performing connected service analytics,product development, direct marketing, understanding user preferences, and securing our connectedservices. In other cases, we process your information for these purposes in order to comply with or enforce our rights under applicable law.

● For other business purposes. We may use your information for other business purposes, such as dataanalysis, identifying usage trends, determining the effectiveness of our promotional campaigns and toevaluate and improve our ventures, products, services, marketing and your experience. In some cases,we process your information for these purposes pursuant to your consent. In other cases, we processyour information for these purposes based on our legitimate interests in performing connected serviceanalytics, product development, direct marketing, and understanding user preferences.We may generate aggregate or de-identified data that does not contain your personally identifiableinformation. We are not restricted in how we use or share such aggregated or de-identified data.